Your account

Delete your account

You are always in control of your information. Here is how to delete your Petal Home account and personal data, and what happens when you do.

How to delete your account in the app

Open Petal Home and tap the Settings button, the gear at the top right of Home.
Tap Account, near the bottom, where it says "Sign out or delete your account".
Tap Delete account, under "Delete your account".
Type DELETE to confirm. This cannot be undone. If your account uses Sign in with Apple, Apple will ask you to confirm too.

Prefer us to do it for you?

If you would rather we delete your account, or you can no longer sign in, just ask us and we will take care of it. Email us at hello@petalhome.app, or reach us through our Support page. We may need to check a few details to confirm the account is yours before we delete it.

What gets deleted

We remove your profile, meaning your name, email address and date of birth, along with everything private to you: your own lists, reminders, countdowns and outgoings, your private calendar entries, and any private Household info, such as Wi-Fi codes that only you could see. These are the things nobody else in your household could see.

If you are the last member of your household, the household itself is deleted too. Your Sign in with Apple link to Petal Home is removed as well.

This happens in the live app straight away. A short-lived backup copy may exist for a little while before it is purged, and we may keep a small amount of information for longer where the law requires it, for example basic records relating to payments.

We also keep a small sign-up record for 2 years after your account is deleted, and then delete it automatically. It includes your email address, when and how you signed up, the date of birth you gave and what you agreed to, and it is kept only so we can answer a question or complaint and meet our legal obligations. Our Privacy policy explains exactly what it holds.

What stays with your household

Anything you shared with your household stays with them, so your family does not suddenly lose things they rely on. Shared lists and reminders are handed to another admin rather than deleted, and shared Household info stays with the household too. Past activity may still show "[Removed member]" where you did something, since the record of what happened remains even though your account is gone.

One exception: if you're the only admin and everyone else in the household is a child, the household closes when you delete your account and its shared things are deleted. Children keep their private things. To keep the household going, invite another adult and pass the family to them first.

If you would like specific shared content removed as well, please ask us and we will help.

Your subscription

Deleting your account does not cancel your subscription. Subscriptions are managed by the store you joined through, the App Store (Apple) or Google Play (Android), so to stop billing you also need to turn off your subscription in your Apple ID or Google Play subscription settings. It is worth doing this before you delete your account.

Need a hand?

If you have any question about deleting your account or your data, we are happy to help through our Support page. You can also read more in our Privacy & Legal page.