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Free lost wallet or bank cards

What to cancel, report and replace when a wallet, purse or bank card goes missing. Contact your bank straight away and follow its advice.

Cancel

• Freeze or cancel debit cards
• Freeze or cancel credit cards
• Replace loyalty and membership cards
• Check recent payments for any you didn't make

Report

• Report theft to the police
• Get a crime or reference number
• Contact the place you last had it

Replace

• Order replacement cards
• Replace your driving licence
• Replace any ID documents
• Replace travel passes or railcards
• Replace house keys if they were with it

Watch

• Check your accounts for unusual payments
• Watch for scam calls or messages
• Check your credit report if ID was lost

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