Help centre › I can't join a household

I can't join a household

If joining a household isn't working, the message you see tells you why. Here's what each one means.

1Step 1 of 6

"We couldn't find that invite code"

Check the code with the person who sent it. Codes look like ABCD-2345. If an admin made a new code, the old one stops working.

Tap the picture to see it bigger

2Step 2 of 6

"Too many wrong codes"

Wait 10 minutes, then try again. Every try counts, not only the wrong ones.

3Step 3 of 6

"This household isn't accepting a request from this account"

An admin has stopped this account asking again. Ask someone in the household to invite you.

4Step 4 of 6

"You can be part of up to 5 households"

Leave a household you no longer need, then try again.

5Step 5 of 6

"That household is full"

A household can have up to 12 people, and people waiting to be accepted count too. An admin in that household would need to make room first, for example by declining a request.

6Step 6 of 6

The link opened a web page

If you already have Petal Home, tap Already have the app? Open it on that page. Or copy the code and type it in the app.

Good to know

After joining, you'll see a message saying you're almost in, then "Waiting to be accepted into" your household's name. An admin needs to accept you before you can see shared things. You can add your own reminders and lists while you wait.
If you see Please update Petal Home to join a household, update the app first.
To cancel a request you've already sent, go to Your households and tap Cancel request.

Keep going

Next guideInvite your family Next guideBelong to more than one household Next guideSet up your household

Still stuck?

Email hello@petalhome.app and we'll help.

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