Petal HomeHelp centre › Notifications aren't arriving
Notifications aren't arriving
If reminders aren't reaching your phone, try these checks.
Check Allow nudges
In Settings, tap Notifications and make sure Allow nudges is on. This setting is for this phone only, so check it on each phone you use.
Check your phone's settings
Notifications may be switched off for Petal Home on your phone. On the Notifications screen, tap Open iPhone Settings (Open iPad Settings on iPad, or Open settings on Android) and turn them on.
Check who the reminder is for
A reminder assigned to someone only goes to that person. A household reminder with nobody assigned goes to everyone. A private reminder only goes to you.
Reminders for someone without a login go to the person who added them and the household admins.
Open Petal Home on that phone
Petal Home needs to have been opened and signed in on each phone before reminders can reach it. After signing out, sign back in.
Good to know
- A reminder on a shared plan goes to everyone in the household. On a private plan, it goes only to you.
- A child won't get household or plan reminders, even ones assigned to them, if an admin has set Reminders to Hidden.
- Reminders linked to a countdown only send in a Premium household. People waiting to be accepted, and people who have been removed, get nothing.
Keep going
Still stuck?
Email hello@petalhome.app and we'll help.